Position Description - Store Manager
Applies to: all Noel Leeming team
Overview
To be responsible for the overall store performance which includes upholding the core Noel Leeming customer service values and standards, achieving sales and profit objectives, monitoring and administering stock levels, store building and, where relevant, vehicles and managing and developing the store team to achieve targets and maximise profit levels set by Noel Leeming Group Limited.
Our Way
‘SPIRIT’ is Noel Leeming Group’s values and behaviours that help guide our actions and decision-making with everyone we interact with including our customers and each other.
• Strive Our standards are high yet daily we strive to exceed them.
• Passion Passion is the heart of everything we do.
• Integrity We do the right thing.
• Respect Respect for all guides our actions and decisions.
• Innovation We provide innovative end-to-end solutions.
• Teamwork We work together to achieve our goals.
Nature and Scope of Role
The Store Manager will be aware of the competitive and customer oriented nature of the work to be undertaken and will appreciate the necessity for maintaining and improving upon Noel Leeming and Noel Leeming Group Limited’s market position. The Company is committed to excellent customer service and to achieving its set sales and profit targets. The Company will support and train the Store Manager to be able to achieve targets and manage the team. In return, the Store Manager must be conversant with all Company systems, policies and procedures, including statistical analysis, staff coaching and using the Company sales and training programme, which encapsulates the entire operational system for the day-to-day running of the business.
The Store Manager will ensure that the Noel Leeming expected standards and behaviours are consistently delivered in the store for both external and internal customers.
The role is responsible for the management of employees in a team environment and has key-holding responsibilities. As Store Manager, the role is responsible for motivating, coaching, developing and managing employees using the Company’s performance management and operating systems.
The Store Manager will conduct themselves in a professional manner at all times to ensure that the professional image of the Company is projected positively at all times. Part of the Company’s professional image is to provide a Store Manager and their team with a Company uniform, which is required to be worn during business hours, and at all official Company functions (e.g. training sessions) and supplier events.
As a professional, the Store Manager will be aware of the need to achieve profit for the Company and the store that they are responsible for. Sales and margin targets will be set as key performance indicators of the operations programme, used to monitor each stores performance.
The Store Manager will also be required to complete any administrative functions related to the sales process and day-to-day administration of the business in accordance with Company Policy. The Store Manager may also be required to drive a Company vehicle to undertake deliveries and other Company business. All Company vehicles must be driven lawfully and in a courteous and safe manner at all times. At least a Restricted Driver’s Licence is required in order to drive company vehicles and the employee must abide by any restrictions and endorsements of their licence. In order to drive company trucks and forklifts, the appropriate licence endorsement is required.
The Store Manager is responsible for managing the Company’s Health and Safety Policy for the store.
Key Responsibilities/Accountabilities
• To ensure the store team consistently delivers customer service in accordance with Noel Leeming customer service values, standards and behaviours
• To provide excellent customer service to both internal and external customers in accordance with Noel Leeming customer service standards
• To conduct him/herself in a professional manner at all times, recognising that this also covers the areas of personal presentation, demeanour and driving Company vehicles
• To achieve sales and profit targets for the store and Company. This will be done by setting monthly, weekly and daily sales targets, which in conjunction with the Group Manager, will be determined as part of the Company’s operational programme and form part of the overall Company’s sales objectives.
• To motivate, coach, develop and manage team members to help them to achieve set objectives
• To ensure the right people are available at the right time by effectively recruiting, Inducting and planning for labour scheduling requirements
• To complete, in a timely and accurate manner, all paperwork associated with the sales process
• To undertake, where necessary, delivery of goods to customers, including installation and tuning in accordance with Company outlines and policies
• To manage store operations as per the standards set down in the Company’s operations programme and as directed by the Regional Manager
• To understand and conform to all Company policies and procedures
• To display integrity in all interactions with customers and in the approach to work tasks
• To ensure that Company security procedures are maintained
• To be responsible for and manage for the store, the Company’s Health and Safety Policy, including immediately reporting any unsafe work conditions, equipment or practices
• To undertake any other duties as required
Personal Competencies
• Managerial courage
• Customer focus
• Drive for results
• Business acumen
• Effectiveness building teams
• Demonstrate emotional maturity at all times
• Be an effective communicator in different situations and with different people
• Be able to achieve sustainable improvement in results by building the capability of the team
• Display flexibility and be optimistic about the opportunities change brings
• Be a quick learner
• Demonstrate a high level of professionalism, including standard of dress and demeanour
• Display high levels of accuracy
• Demonstrate numerical competence
• Be able to provide a team with a clear picture of direction and what it means to them
• Have commercial savvy and demonstrate a good understanding of retail and what drives business performance
• Be honest and ethical with customers and fellow colleagues at all times
The above duties and responsibilities within this role are not meant to be limiting – rather to give an outline of essential duties of the position that may change from time to time, which will require flexibility.
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