Position Description - Regional Manager
Applies to: all Noel Leeming team
Overview
To support the Executive General Manager – Operations to maximise the commercial success of the operations function through the development and implementation of strategic operational strategies, projects and functions. To take overall responsibility for the success of a designated group of stores by ensuring managers achieve and exceed set targets and objectives.
Our Way
‘SPIRIT’ is Noel Leeming Group’s values and behaviours that help guide our actions and decision-making with everyone we interact with including our customers and each other.
• Strive Our standards are high yet daily we strive to exceed them.
• Passion Passion is the heart of everything we do.
• Integrity We do the right thing.
• Respect Respect for all guides our actions and decisions.
• Innovation We provide innovative end-to-end solutions.
• Teamwork We work together to achieve our goals.
Nature and Scope of Role
This position reports to the Executive General Manager – Operations and is responsible for designated Store, Logistic and Supply Chain teams.
The Regional Manager will provide leadership in all aspects of planning, both short term and strategic and provide accurate monthly reporting, for all aspects of the Regional Managers operational functions.
The Regional Manager will ensure all Store Managers and team members are fully cognisant and competent in new company initiatives. They will also be responsible for developing store management teams to be able to meet the future requirements of the business as it grows and develops.
The Regional Manager shall make regular visits to stores within their portfolio ~ once per month is considered a minimum for store reviews.
The Regional Manager may also be required to make additional store visits as required to ensure objectives such as store development, performance improvement, store manager change-over and project management are met.
The nature of the position of Regional Manager requires constant communication and availability. The Regional Manager shall be available by mobile during trading hours, and also non-trading hours (unless a message is left with an alternative contact). Messages must be cleared daily and responded to as required. The Regional Manager must also be available by email and fax.
All employees of Noel Leeming Group Limited must adhere to safe work practices as determined by the Company’s Health and Safety Policy.
Key Responsibilities/Accountabilities
Profitability
• Ensure the profitable operation of all stores in the designated region across a broad range of financial KPI’s.
• Monitor, analyse and implement action plans based on Profit & Loss accounts for stores/region, labour scheduling.
Business Growth & Development
• Compile and analyse competitor activity.
• Actively identify opportunities to grow and develop the business including merchandise, location and people.
• Active involvement and management of new and refurbished stores in the region.
• Develop effective relationships with Suppliers and Support Office service divisions.
• Proactively contribute to budgeting, business planning and management objectives.
Leadership
• Communicate and implement the company vision and provide a learning environment to develop and grow Store and Assistant Managers.
• Facilitate change management to be positive growth opportunities.
• Develop and grow an effective Store Manager team.
• Develop effective business relationships with key partners: peers, Support Office personnel, and internal and external suppliers.
Staff Growth & Development
• Identify and plan Store Manager development needs to achieve increased Store Manager autonomy. Coach and monitor progress.
• Work with Store Managers to coach their team members to achieve set sales and controllable profit targets, goals using the PRG systems including sales management, achievement appraisal, personal improvement plans, performance management and disciplinary systems.
• Develop a succession plan to grow and develop managers, identify future needs and minimise external requirements. Actively recruit managers and potential managers who are customer and sales focussed.
Customer Service
• Implement and champion brand strategies and customer service standards.
Operational Excellence
• Ensure that each Store Manager maintains the Operating Standards to company requirements: store standards, customer service standards, cyclic counting, labour scheduling, adherence to company policy and procedures, risk management, HR processes, coaching and appraisals.
Health & Safety
• Ensure adherence to all company procedures and policy. Identifying possible high-risk areas, take appropriate action to manage and minimise staff and company exposure. To develop a positive H&S culture by two-way communication from stores to senior management and from senior management to the stores, in conjunction with the HR Advisor.
Employee Relations
• Manage all employee relations matters within the designated region. Ensure all recruitment, disciplinary and termination of employment procedures is adhered to. (Support will be provided by Human Resources).
• Ensure leave liability is managed effectively.
Personal Growth, Development & Responsibility
• Act at all times as a positive and professional role model and ambassador for the NLG group. This includes all terms and conditions as outlined in the Company’s Standard Employment Contract and the Policies and Procedures Manual.
• Proactively develop commercial acumen and market awareness.
• Actively pursue opportunities for personal growth and development to broaden your business and personal skills.
Professional Qualifications/Experience
• Have a relevant tertiary qualification or equivalent experience
• Have several years proven management experience in a senior role in a similar commercial environment, or an equivalent range of experience in a smaller organisation
• Have excellent communication skills (both verbal and written)
• Have excellent business acumen and analytical skills
• Be able to lead and develop a team of people
Personal Competencies
• Have high levels of emotional maturity and professionalism
• Be results oriented and remain focussed on the overall objective of the Company
• Be an excellent time manager and forward planner
• Be a broad and lateral thinker
• Have the ability to mentor and coach across a broad range of skills and business levels
• Demonstrate a customer service focus
• Be able to develop long term relationships both internally and externally, based on trust, confidence and mutual respect
• Be able to communicate effectively with a wide variety of audiences
• Be able to make decisions and think in a focused, analytical and detailed manner
• Be able to self organise, plan and prioritise effectively
• Be honest and ethical with customers and fellow colleagues at all times
• Have high levels of initiative, be flexible and adaptable
The above duties and responsibilities within this role are not meant to be limiting – rather to give an outline of essential duties of the position that may change from time to time, which will require flexibility.
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