Position Description - Store Person

Position Description - Store Person






Applies to: all Noel Leeming team


Overview

To provide excellent customer service to all customers, to manage the inwards and outwards goods function for the store, to deliver product when required and set up product to appropriate specifications.

Our Way

‘SPIRIT’ is Noel Leeming Group’s values and behaviours that help guide our actions and decision-making with everyone we interact with including our customers and each other.

• Strive Our standards are high yet daily we strive to exceed them.
• Passion Passion is the heart of everything we do.
• Integrity We do the right thing.
• Respect Respect for all guides our actions and decisions.
• Innovation We provide innovative end-to-end solutions.
• Teamwork  We work together to achieve our goals.

Nature and Scope of Role

This position is one of a number of roles reporting through to the Store Manager and thus forms part of the store team.
The Store Person will also be aware of the competitive and customer oriented nature of the work to be undertaken and will appreciate the necessity for maintaining and improving upon Noel Leeming Group Limited’s market position. The Company is committed to excellent customer service and to achieving its set targets. The Company will support and train the Store Person to be able to deliver excellent customer service and to achieve targets. In return, the Store Person must be conversant with all Company systems, policies and procedures.
The role may require the Store Person to oversee other staff to ensure inwards and outwards goods are handled effectively and to ensure deliveries are coordinated in an efficient manner. In addition the Store Person may be required to handle customer and shop stock product repairs.
The Store Person will conduct themselves in a professional manner at all times to ensure that the professional image of the Company is projected at all times. Part of the Company’s professional image is to provide a Store Person with a Company uniform which is required to be worn during business hours and at all official Company functions (e.g. training sessions) and supplier events.
A Store Person may also be required to drive a Company vehicle to undertake deliveries and other Company business. All Company vehicles must be driven lawfully and in a courteous and safe manner at all times.  At least a Restricted Driver’s Licence is required in order to drive company vehicles and the employee must abide by any restrictions and endorsements of their licence.  In order to drive company trucks and forklifts, the appropriate licence endorsement is required.
The wellbeing, health and safety of all team members is important to the Company and as such all team members must follow the safe work practices outlined in the Company’s Health and Safety Policy.

Key Responsibilities/Accountabilities

• To provide excellent customer service to both internal and external customers
• To follow the non-negotiable service standards for Noel Leeming, including in relation to phone calls
• To ensure that all stock received is checked against the packing slips, and then entered onto the AS400 computer system on a daily basis
• To ensure that all packing slips are stamped and that freight forwarders or couriers sign the Company documentation
• To print out a register of all stocks received at the end of each day.  Hand this paperwork to the Store Manager or administration staff member for reconciliation.
• To complete and process all transfer requests.
• To acknowledge all inwards stock transfers once stock has been checked off against the paperwork.
• To maintain the courier register on a daily basis
• To ensure that daily processing of requests for credits and supporting paperwork is completed electronically and in paper form
• To assist the Store Manager with investigation of negative stock
• To maintain the pending register on a daily basis in conjunction with administration staff
• To assist with random stock takes
• To ensure, if the store operates a security tagging system, that all stock is security tagged before it is displayed on the showroom floor
• To assist the Store Manager with stock take preparation
• To assist with reconciliation of weekly reports as directed by the Store Manager
• To ensure that all security standards are met
• To comply with the Company’s Health and Safety Policy, including immediately reporting any unsafe work conditions, equipment or practices to the Store Manager
• Ensure the delivery of safe work practices and environment for all customers and team members

Personal Competencies

• Customer Focus
• Good time management skills
• Organisation skills
• Process management skills
• Demonstrate emotional maturity at all times
• Demonstrate a customer service focus
• Be able to develop long term relationships both internally and externally, based on trust, confidence and mutual respect
• Display high levels of positive energy and a passion for the job
• Think in a focused, analytical and detailed manner
• Demonstrate a high level of professionalism, including standard of dress and demeanour
• Display high levels of accuracy
• Be honest and ethical with customers and fellow colleagues at all times.
• Have high levels of initiative

The above duties and responsibilities within this role are not meant to be limiting – rather to give an outline of essential duties of the position that may change from time to time, which will require flexibility.

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