Position Description - Sales Consultant

Applies to: all Noel Leeming team

Overview

To provide excellent customer service to all customers and to assist in achieving sales and profit targets for Noel Leeming and Noel Leeming Group Limited.

Our Way

‘SPIRIT’ is Noel Leeming Group’s values and behaviours that help guide our actions and decision-making with everyone we interact with including our customers and each other.

• Strive Our standards are high yet daily we strive to exceed them.

• Passion Passion is the heart of everything we do.

• Integrity We do the right thing.

• Respect Respect for all guides our actions and decisions.

• Innovation We provide innovative end-to-end solutions.

• Teamwork  We work together to achieve our goals.

Nature and Scope of Role

This position is one of a number of sales and other roles reporting through to the Store Manager and thus forms part of the store team.

The Sales Consultant will be aware of the competitive and customer oriented nature of the work to be undertaken and will appreciate the necessity for maintaining and improving upon Noel Leeming and Noel Leeming Group Limited’s market position. The Company will support and train the Sales Consultant to be able to deliver excellent customer service and to achieve targets. In return, the Sales Consultant must be conversant with all Company systems, policies and procedures, including statistical analysis and using the Company sales and training programme, which encapsulates the entire operational system for the day-to-day running of the business.
The role is not responsible for the supervision of any employees, but coordination of particular projects and promotions with other team members may be required from time to time.

The Sales Consultant will conduct themselves in a professional manner at all times to ensure that the professional image of the Company is projected at all times. Part of the Company’s professional image is to provide Sales Consultants with a Company uniform, which is required to be worn during business hours and at all official Company functions (e.g. training sessions) and supplier events.

As a professional, the Sales Consultant will be aware of the Company’s profit objectives. Sales targets will be set as part of the sales programme, which is one of the key performance indicators of the operations programme, used to monitor each stores performance.

A Sales Consultant may be required to drive a Company vehicle to undertake deliveries and other Company business. All Company vehicles must be driven lawfully and in a courteous and safe manner at all times.  At least a Restricted Driver’s Licence is required in order to drive company vehicles and the employee must abide by any restrictions and endorsements of their licence.  In order to drive company trucks and forklifts, the appropriate licence endorsement is required.

The wellbeing, health and safety of all team members is important to the Company and as such all team members must follow the safe work practices outlined in the Company’s Health and Safety Policy.

Key Responsibilities/Accountabilities

• To provide excellent customer service to both internal and external customers

• To offer the best solution to all customers, including additional products and services, e.g. warranties and add-ons

• To follow up with all customers to ensure ongoing customer satisfaction and network for future business

• To follow the non-negotiable service standards for Noel Leeming, including in relation to phone calls

• To take responsibility for, and proactively resolve, customer issues and complaints as they arise

• To actively seek product knowledge and to attend Product Knowledge sessions from time to time

• To conduct him/herself in a professional manner at all times, recognising that this also covers the areas of personal presentation, demeanour and driving Company vehicles

• To achieve sales and profit targets for the store and Company.  This will be done by setting monthly, weekly and daily sales targets, which in conjunction with the Store Manager, will be determined as part of the Company’s operational programme and form part of the overall Company’s sales objectives

• To follow the Company Selling Steps process for all sales

• To complete, in a timely and accurate manner, all paperwork and computer work associated with the sales process

• To undertake, where necessary, delivery of goods to customers, including installation and tuning in accordance with Company outlines and policies.

• To maintain a designated area of responsibility as per the standards set down in the VM Area of Responsibilities Standards and as directed by the Store Manager

• To understand and conform to all Company policies

• To display integrity in all interactions with customers and in the approach to work tasks

• To comply with the Company’s Health and Safety Policy, including immediately reporting any unsafe work conditions, equipment or practices to the Store Manager

• Ensure the delivery of safe work practices and environment for all customers and team members

• To undertake any other duties as allocated by the Store Manager from time to time

Personal Competencies

• Customer focus

• Drive for results

• Interpersonal Savvy

• Approachability

• Action Orientation

• Display emotional maturity at all times

• Demonstrate a high level of professionalism, including standard of dress and demeanour

• Be able to recognise and actively search for opportunities to increase sales and profit

• Display high levels of positive energy and a passion for the job

• Be able to think in a focused, analytical and detailed manner

• Display high levels of accuracy

• Demonstrate numerical competence

• Be able to self organise, plan and prioritise effectively

• Be honest and ethical with customers and fellow colleagues at all times

• Have high levels of initiative, display good team work skills, be flexible and adaptable

The above duties and responsibilities within this role are not meant to be limiting – rather to give an outline of essential duties of the position that may change from time to time, which will require flexibility.

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