Uniform and Personal Appearance - Retail
Applies to: all NLG team
Uniform and Personal Appearance - Retail
Introduction
It is the policy of the Company to present to our customers and suppliers a professional image through high standards of personal presentation and personal hygiene. To assist with this in our retail stores, we provide employees with a uniform, including a name badge, which must be worn at all times. At Support Office, employees are not provided with a uniform and therefore have more flexibility in deciding what to wear to project a professional image. On the following pages are some guidelines to assist.
Protective Footwear
Protective footwear up to the value of $100 will be issued every two years for those employees engaged as storepersons, installation specialists or drivers, and any other position where there is an identified hazard that requires protective footwear. Footwear must be bought from an approved supplier and purchased by the Company. Additional costs for footwear above the $100 threshold will be deducted from the employee's pay.
Protective footwear will be replaced every two years or as fair wear and tear requires. Each employee provided with protective footwear must wear that footwear and take full responsibility for their safe care.
Should an employee cease employment with the Company within one year of receiving protective footwear, the employee shall reimburse the Company for the costs on a falling delinear scale as follows:
· Less than 3 months from receipt of shoes 100% of NLG cost
· 3-6 months from receipt of shoes 75% of NLG cost
· 6-9 months from receipt of shoes 50% of NLG cost
· 9-12 months from receipt of shoes 25% of NLG cost
The process for purchasing footwear is as follows:
· A protective footwear order form must be completed by the employee and approved by the Store Manager
· The completed form should be faxed People Support VPN 98886
· Once ordered they will be sent by the supplier to the employee's store/DC
Protective footwear is available including shoes and boots in a range of styles. Employees who are eligible under this policy for protective footwear, but are also required to work on the retail shop floor will be provided with safety shoes.
Delivery drivers and installation specialists may opt for safety boots as there is a greater requirement for them to go into areas where NLG have less control over the stability of the ground surface, i.e. customer properties etc.
Variations to this policy may be considered on a case-by-case basis by the Regional Manager or People Support Advisor.
Allocation of Uniform
Uniforms (with the exception of the shoes) will be issued free of charge.
Uniforms can be ordered on line from SPOC (https://www.spoc.co.nz/red5/launchpage.php) by entering the store login and password details.
Uniform pants can be ordered from Deane Apparell (www.deane.co.nz)
The uniform allocation for new employees and the re-allocation of uniforms are sent directly from the supplier to the employee’s store/DC.
At the time an employee’s re-allocation is due, the supplier will contact their Manager to find out what their requirements are. The order will be completed over the phone and the new items will be sent to the store.
Retail Uniform
There are uniform allocations for the following divisions.
· Noel Leeming
· Built in Cooking
· Distribution Centres, Store Delivery, Storeperson, Installation Specialist
· Retail Services
· Heat Pump Specialist
· Clearance store
NOTE: Although employees are required to wear black shoes, they are not provided by the Company as part of the uniform allocation. Safety shoes will be provided for employees engaged as Storepersons, Installation Specialists or Drivers, and those employed in the Clearance Centre, Distribution Centres and Delivery Hubs, only. To ensure a professional image is portrayed, shoes must be clean and polished and boots are not permitted in retail areas. To minimise any health and safety risks, open sandals / running shoes are also not permitted.
Purchase of Additional Items
Should an employee wish to purchase additional uniform items outside of the annual allocation, these will be treated as staff purchases. The Office Manager can arrange for additional items to be sent to the store, and the employee can pay for the additional items up to a maximum of 12 weeks, interest free, by deduction from their wages. If an employee wishes to use this facility a Deduction Form must be completed and sent to Payroll. On termination of employment outstanding uniform deductions must be paid in full.
Care Of Uniform
Manufacturer’s care instructions should be followed at all times. Damage to uniform garments as a result of failure to follow these instructions or negligence on the part of the employee may result in the employee being liable for the costs of repair or replacements of these.
Termination
Uniforms provided by the Company must be returned on termination of employment. The Company reserves the right to deduct payment from the final pay for any outstanding items. Where possible uniforms should be dry cleaned and recycled.
Name Badge
A name badge must be worn at all times and should be attached to the uniform tie, shirt or blouse.
Guidelines For Personal Appearance & Hygiene
It is vital for all employees in the Company to present a high professional image to the public through personal presentation and personal hygiene.
The guidelines for impeccable personal presentation and personal hygiene are as follows:
· Exceptional personal hygiene (including daily shower and the use of a deodorant)
· Hair clean and tidy (employees with very long hair should have it tied back or styled appropriately i.e. off the face)
· Jewellery must be non-offensive and kept to a minimum (e.g. no rings in noses, eyebrows, or lips, no multiple earrings in ears or hands covered in rings, and no tongue studs)
· We discourage male staff wearing earrings during working hours
· Tattoos covered
· Shoes must be closed in, in good repair and polished regularly
· Company uniforms must be clean and well presented at all times
· Male staff members must wear black or navy blue socks with their black shoes. Female staff members must wear black or navy socks or black, navy or tan pantyhose with their black shoes.
Employees not Wearing Company Uniform
If for any reason an employee is not wearing a Company uniform e.g. their uniform has not arrived in store, they must maintain a high standard of grooming and dress at all times. Our standard does not include jeans, shorts, T-shirts, sandals. Such items of clothing are deemed casual wear and not in keeping with the Company’s professional standards.
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