Team Discount Policy

Team Discount Policy


Applies to: all TWG team

Team Discount Policy

Purpose

The Warehouse Group Limited recognises the benefits for the team members in being able to purchase items at a discount from the Warehouse Group stores.

Policy/procedure

Discount cards are issued from Support Office upon receipt of the completed application form.

All discount cards are cancelled on termination of employment. You must return your Team Card and any supplementary cards to your manager when you finish working for The Warehouse.

Eligibility

Discount applies to:
  • Permanent full time or part time Team Members who are employed by The Warehouse Group are eligible. If you are married or in a legally recognized de-facto relationship, then your spouse or partner can also enjoy the use of a Supplementary Team Card. Alternatively, if you live with your parents, then you can nominate both parents as Supplementary Cardholders. You cannot have a supplementary card for both your parents and your spouse/partner.
  • All current Executive Board Members
  • Former team members or Board members who completed 15 years continuous service with the Warehouse
  • Fixed Term Team Members are only eligible to a Team Member card where fixed term is for more than 3 months. Fixed Term Team Members are not eligible to a Supplementary Card. 
  • Casual Team Members and Contractors are not eligible to receive a Team Card.
  • Joint Venture Operator employees:
            - The Warehouse Cellars
            - The Warehouse Pharmacy
            - The Warehouse Financial Services
            - Waikato Valley Chocolates

Supplementary Cards

If you are married or in a legally recognised de facto relationship, then your spouse or partner can also enjoy the use of a Supplementary Team Card. Alternatively, if you live with your parents, then you can nominate both parents as Supplementary Cardholders.

Temporary or Casual - Stores

If you are a temporary or casual team member then you won’t get a Team Card, but you can still get the discount when you shop at the store in which you work.

Temporary or Casual - Support Office

If you are a temporary or casual team member who works for The Warehouse for 3 months or more then you are entitled to a Team Card but not to any supplementary cards.

Abuse of Discount

The card may be cancelled or the discount privilege withdrawn where you abuse the use of the discount. Disciplinary action may result. This may involve cancellation of discount privileges, written warnings or dismissal. The following are examples of discount card abuse that may lead to disciplinary action:
  • Purchasing product with discount on behalf of, or for the benefit of, people who are not entitled to the discount e.g. non-eligible family members or friends. (Purchasing gifts to give to others is permitted under this policy).
  • Purchasing product for the purpose of on-selling.
  • Returning discounted product at full price.
  • Allowing others to use a personal Team Card.
  • Failing to notify your manager if a Card has been lost or stolen.
  • Failing to notify your manager if there has been a change in circumstances which makes the person with the supplementary card ineligible (e.g. change in relationship with a partner or a move out of parents’ home).
  • Failure to notify your manager if there is suspected abuse of a supplementary card.
A Lifetime discount will not apply if you are dismissed from your employment with the Company for any reason.

We audit the use of Team Cards on a regular basis and reserve the right to cancel any Team Member or Supplementary Card, for good and sufficient reason.

Amount of Discount

The discount applicable to all merchandise may be altered or cancelled by the Company at any time.

Use of Card

When buying goods using a Team Card, you must present your card at the checkout prior to purchase. You will also have to sign the receipt as proof of purchase.

If you are working in a store, purchases must be made at the end of the shift. Once goods are purchased you should leave the store immediately.

If food is to be purchased during breaks, the sales docket must be taped to the bag or packaging. No goods are allowed to be taken home without being paid for.

No one is permitted to serve themselves by processing their own purchase – or any part of the purchase -at the checkout under any circumstances. Equally you must not serve family or friends at the checkout under any circumstances.

NLG Team Member Purchasing Benefit:

Introduction
One of the benefits of working for Noel Leeming Group (NLG) and The Warehouse Group (TWG) is our Team Member Purchasing Card benefit.  This allows NLG team members and their immediate family (only) to purchase products at any NLG store at great prices. In addition, eligible team members are entitled to great purchasing rates at other Warehouse Group stores. 

Team Member Purchasing at Noel Leeming & Torpedo7 Stores
 
The following section covers the Employee Purchasing policy at Noel Leeming & Torpedo7 stores: 

Applicability of Rates – Noel Leeming & Torpedo7  Stores
NLG Team Members - All permanent full-time or part-time team members of NLG and their immediate family are eligible to purchase at team member purchasing rates. Casual & fixed term team members and Contractors are not eligible. Immediate family members are defined as the team member’s mother, father, sister, brother, wife, husband, espousal partner, son or daughter. 
The Warehouse Limited and Warehouse Stationery Employees
TWG Team Card holders and Supplementary Team Card holders are eligible to purchase at team members purchasing rates. Casual & fixed term team member, other family members and Contractors are not eligible.

Team Member Purchasing Rates
The team member purchasing rate is Average Cost + 5% + GST (excluding sales at the Clearance Centers)
‘Net Com’ (Net Commercial) and any other policy price  products specifically created for commercial customers.  T cannot be used for any purchases by team members, family or friends.
Clearance Centre - all active products and supplier seconds will be at Cost + 5% + GST and all other products at ticketed price unless otherwise agreed by the Clearance Centre Managers.
The team member purchasing rate at T7  is Average Cost + 10% + GST and cost + 5% on all clearance product

Making a Purchase
Eligible team members must present their Team Card when making a purchase from an NLG store. Immediate family members of eligible NLG employees must provide proof of their identity and supply the team members’ card number when making a purchase.

Method of Payment
All purchases must be paid for in either Cash/Eftpos, Credit Card or on Finance before the goods are taken or delivered:

Finance 
The team member purchasing rate for the goods is not available for any purchases made in conjunction with an interest-free promotion. For all other interest bearing promotions the applicable interest rate for all purchases made using Finance will apply. NLG team members enjoy a preferential Latitude, Gem Creditline and Marble Finance rate. Booking Fees may apply. Latitude Finance and Marble Finance usual credit criteria will apply. For detailed information on how to process a team member sale on finance refer to the POS Manual.

Credit Cards
An additional 2% commission charge will apply for all purchases paid for with a credit card. If you use a CreditLine Card (through the eftpos terminal), however, the 2% commission charge does not apply.
There is no additional surcharge at Torpedo7 stores when paying by credit card

Charge Accounts
Team members must not use a charge account for any purchase. 
NB: In the instance when the team member is claiming a Long Service Award by way of a purchase from an NLG store, a charge account should be used. See 'Remuneration and Benefits - Long Service Awards' for more information.

Trade-Ins
The Company will not accept trade-ins from team members when purchasing at team member rates.

Layby Sales
Team members may not use Layby for any purchase of goods that do not total $50 or greater.

On Line Purchases
You may now access your team member pricing on the Noel Leeming and Torpedo7 web site . The above rules apply, only team members and direct family members have the team member pricing.

Processing the Sale 
Under no circumstances is any team member to process their own purchases. In all circumstances the Store Manager, Assistant Manager, nominated senior team member or Regional Manager should process the sale using their own salesperson number. 
Team Members must not process sales for their family members and friends.  In all circumstances the Store Manager, Assistant Manager, senior team member nominated by the Store Manager or Regional Manager must process the sale using their own salesperson number.  All team members sales, when purchasing at employee purchasing rates, must be coded as a team member purchase, and an invoice must be produced clearly showing the team member's/family member's name and address details.
The Store Manager must confirm a team member purchase price with the Product Manager if the AS400 (or any other NLG price system) price seems abnormally low, e.g. giveaways, value added items.
Purchasing from Suppliers
Team members may purchase directly from suppliers where that product is not stocked/ ranged by NLG.  In addition, specific permission is required before any purchase:
Store based team members must get permission from their Regional Manager, while
Support Office team members must get permission from the EGM Merchandise.
From time-to-time, NLG may communicate special team member purchase offers directly from a supplier.  Subject to meeting the requirements detailed in each offer, the permission detailed above may not be required. 

Fly Buys 
Team members are entitled to standard Fly Buys points when purchasing at team member purchasing rates. There is no entitlement for additional bonus promotional points (e.g. Triple Fly Buys). If the full retail ticketed price is paid, then the team member will be entitled to the bonus points if available. 
Team members are only eligible to claim Fly Buy points for their own personal purchases using their own Flybuys card.
Team members cannot use other their own, friends or family Flybuys cards on  any purchases made by customers in any circumstance
Team member rates are not available for Fly Buys redemption sales.
The Company regards any variation from this policy as serious misconduct.

Termination of Employment
The team members Team Card and Supplementary Team Card/s must be returned to the line manager on the day of the termination of employment.

Personal Gain
The team members purchasing privileges are strictly for personal use only. Any team member using these privileges with the intent to, or actually, on-sell goods, and or for personal gain,  will be considered serious misconduct. 
Team member purchasing rates may not be used in any Price Promise negotiation with any competitor or supplier.

Breach of Company Policy
The Company will regard a breach of any part of this policy as serious misconduct, which may result in your employment being terminated.
The Company reserves the right to withdraw the ability of employees to extend the employee buying privilege to certain family members at its sole discretion. The Company also reserves the right to withdraw the buying privileges from an employee.
Employee purchasing privileges are offered at the sole discretion of the Company. The Company can withdraw the purchasing privileges with immediate effect.

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