Position Description - Store Room Supervisor
Applies to: all Noel Leeming team
Overview
To lead and manage the Store Room team in the delivery and receipt of all inwards and outwards goods while maintaining excellent levels of customer service.
Our Way
‘SPIRIT’ is Noel Leeming Group’s values and behaviours that help guide our actions and decision-making with everyone we interact with including our customers and each other.
• Strive Our standards are high yet daily we strive to exceed them.
• Passion Passion is the heart of everything we do.
• Integrity We do the right thing.
• Respect Respect for all guides our actions and decisions.
• Innovation We provide innovative end-to-end solutions.
• Teamwork We work together to achieve our goals.
Nature and Scope of Role
This position is one of a number of roles reporting through to the Store Manager and thus forms part of the store team.
The Store Room Supervisor will also be aware of the competitive and customer oriented nature of the work to be undertaken and will appreciate the necessity for maintaining and improving upon Noel Leeming Group Limited’s market position. The Company is committed to excellent customer service and to achieving its set targets. The Company will support and train the Store Room Supervisor to be able to deliver excellent customer service and to achieve targets. In return, the Store Room Supervisor must be conversant with all Company systems, policies and procedures.
The role will require the Store Room Supervisor to oversee other staff to ensure inwards and outwards goods are handled effectively and to ensure deliveries are coordinated in an efficient manner. In addition the Store Room Supervisor will be required to handle customer and shop stock product repairs. And the processing / packaging and dispatching of Internet orders in a timely manner.
The Store Room Supervisor will conduct themselves in a professional manner at all times to ensure that the professional image of the Company is projected at all times. Part of the Company’s professional image is to provide the Store Room Supervisor with a Company uniform which is required to be worn during business hours and at all official Company functions (e.g. training sessions) and supplier events. The Store Room Supervisor will be responsible to ensure his / her team is in the correct uniform (including safety shoes and gloves) at all times.
A Store Room Supervisor may also be required to drive a Company vehicle to undertake deliveries and other Company business. It is the Store Room Supervisor responsibility to ensure that All Company vehicles are driven lawfully and in a courteous and safe manner at all times. At least a Restricted Driver’s Licence is required in order to drive company vehicles and the employee must abide by any restrictions and endorsements of their licence. In order to drive company trucks and forklifts, the appropriate licence endorsement is required.
All employees of Noel Leeming Group Limited must adhere to safe work practices as determined by the Company’s Health and Safety Policy.
Key Responsibilities/Accountabilities
• To provide excellent customer service to both internal and external customers
• To follow the non-negotiable service standards for Noel Leeming, including in relation to phone calls
• Manage direct reports on a day-to day basis, including rosters
• Ensure all direct reports receive the correct training to carry out the duties of their role safely and effectively
• To ensure that all stock received is checked against the packing slips, and then entered onto the AS400 computer system on a daily basis
• To ensure that all packing slips are stamped and that freight forwarders or couriers sign the Company documentation
• To print out a register of all stocks received at the end of each day. Hand this paperwork to the Store Manager or administration staff member for reconciliation.
• To complete and process all transfer requests.
• To acknowledge all inwards stock transfers once stock has been checked off against the paperwork.
• To maintain the courier register on a daily basis
• To ensure that daily processing of requests for credits and supporting paperwork is completed electronically and in paper form
• To assist the Store Manager with investigation of negative stock
• To maintain the pending register on a daily basis in conjunction with administration staff
• To assist with random stock takes
• To ensure, if the store operates a security tagging system, that all stock is security tagged before it is displayed on the showroom floor
• To assist the Store Manager with stock take preparation
• To assist with reconciliation of weekly reports as directed by the Store Manager
• To ensure that all security standards are met
• To comply with all Company Health and Safety standards and ensure that all work practices and the work environment are kept safe
Personal Competencies
• Demonstrate emotional maturity at all times
• Demonstrate a customer service focus
• Be able to develop long term relationships both internally and externally, based on trust, confidence and mutual respect
• Display high levels of positive energy and a passion for the job
• Think in a focused, analytical and detailed manner
• Demonstrate a high level of professionalism, including standard of dress and demeanour
• Display high levels of accuracy
• Be honest and ethical with customers and fellow colleagues at all times.
• Have high levels of initiative
• Have a proven track record in supply chain logistics and transport management.
• Be able to recognise and actively search for opportunities to increase productivity, reduce cost and improve customer service.
• Experience in inventory management.
• Think in a focused, analytical and detailed manner.
• Be competent in Word and Excel
• Skilled in managing and prioritising tasks
• Experience managing a team of staff
• Strong problem solving skills
• Be an effective team member and demonstrate some leadership skills
• Be an effective communicator in different situations and with different people
• Have a drive for results, be able to overcome challenges and get things done
• Display flexibility and be optimistic about the opportunities change brings
• Be a quick learner
• Display high levels of accuracy
• Demonstrate numerical competence
• Be honest and ethical with customers and fellow colleagues at all times
The above duties and responsibilities within this role are not meant to be limiting – rather to give an outline of essential duties of the position that may change from time to time, which will require flexibility.
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