Position Description - Regional Administrator
Applies to: all Noel Leeming team
Overview
To oversee and monitor administrative procedures in stores to ensure consistency within the region. To ensure all administrative procedures are completed in accordance with company policy and procedure. The position reports to the Regional Manager and has a dotted reporting line to the National Administration Manager. It is based in multiple sites across the region. The Regional Administrator is not responsible for the supervision of any employees, but coordination of particular projects and promotions with other team members may be required from time to time.
Our Way
‘SPIRIT’ is Noel Leeming Group’s values and behaviours that help guide our actions and decision-making with everyone we interact with including our customers and each other.
• Strive Our standards are high yet daily we strive to exceed them.
• Passion Passion is the heart of everything we do.
• Integrity We do the right thing.
• Respect Respect for all guides our actions and decisions.
• Innovation We provide innovative end-to-end solutions.
• Teamwork We work together to achieve our goals.
Nature and Scope of Role
To make Noel Leeming a great company to do business with by:
• Being aware of the competitive and customer oriented nature of the work to be undertaken and maintain and improve upon Noel Leeming market position.
• A commitment to excellent customer service.
• Ensuring that all activities are consistent with and supportive of the business plan.
• Displaying good skills in active listening, speaking and social perceptiveness when interacting with customers and contractors and understanding their needs before making decisions.
• The expected professional standards and behaviours are consistently delivered for both external and internal customers.
• Being conversant with all Company systems, policies and procedures, including statistical analysis.
• The professional image of the Company is projected positively at all times this includes the wearing of the Company uniform.
Key Responsibilities/Accountabilities
Regional Administration
• Provide administrative support for the Regional Manager and store network.
• To be the central point of communication between the SSO Operations Team and the region.
• Ensure all regional processes and systems are maintained
• Oversee and assist in general administration processes of stores including following up on repairs in a timely manner and ensuring finance contacts are complete and accurate.
• Prepare daily banking information and check paperwork, which must be completed accurately and in a timely manner.
• Oversee and assist where required in the banking/ cash up process and investigating variances.
• Oversee and assist in stock control processes including; cycle counts, category counts, storeroom processes (receipting/ sold stock), processes at point of sale, RFC’s.
• Assist with loss prevention investigations when the occasion arises.
• Oversee and check daily paperwork and advise the Store Manager of any such paperwork that does not comply with our Company policy
• Provide training to Regional Administrators and new team members as required.
Customer Service
• Provide excellent customer service to both internal and external customers.
• To display integrity in all interactions with customers and in the approach to work tasks.
General
• To conduct self in a professional manner at all times, this also covers personal presentation, demeanour and driving Company vehicles.
• To understand and conform to all Company policies and procedures.
• To undertake any other duties as required.
Self-Development
• Keep abreast of industry and professional knowledge.
• Personal skills and competencies kept up-to-date with professional development.
Health and Safety
• To comply with the Company’s Health and Safety Policy, including the immediate reporting of any accident or unsafe work conditions, equipment or practices.
• Maintain safe, organised and neat work areas.
Stakeholders
• Regional Manager
• National Administration Manager
• Store Managers
Direct Reports
• N/A
Budget
• N/A
Challenges
• Drive effective and positive management practices aligned to the NLG culture, values and customer needs.
• Plan for, communicate and drive operational excellence.
Professional Qualifications/Experience
• Several years proven experience at an equivalent level within retail.
• Strong interpersonal skills and capable of building effective relationships with team members and customers.
• Demonstrated administrative competence.
Personal Competencies
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Demonstrates a commitment to delivering on key objectives.
• Excellent time management and prioritisation skills.
• Able to recognise and actively search for opportunities to increase sales and profit.
• Displays high levels of positive energy and a passion for the job.
• Display good team work skills.
• Thinks in a focused, analytical and detailed manner.
• Anticipates potential problems and proactively addresses them.
• Demonstrates high levels of accuracy and attention to detail.
• Able to self-organise, plan and prioritise effectively.
• Displays an ability to follow a set procedure or process.
• Shows high levels of initiative.
• Flexible and adaptable.
• Results oriented and self-motivating.
• Tenacious and resilient, driven to achieve even when faced with obstacles.
• Accepts full responsibility for self and contribution as a team member.
• Values and respects other people’s opinions and contribution at every level of the business.
• Honest and ethical with customers and fellow colleagues at all times.
• Displays emotional maturity at all times.
• Adopts and maintains a professional and positive attitude including standard of dress and demeanour.
The above duties and responsibilities within this role are not meant to be limiting – rather to give an outline of essential duties of the position that may change from time to time, which will require flexibility.
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