Lotus Notes - Transfer - Contact Centre

Applies to: all Noel Leeming Contact Centre Managers

You will need to have completed the Requisition form process in order to proceed with this. Please see Lotus Notes - Requisition Form - Contact Centre.

Overview

To process a location transfer for a current team member, submit a Transfer In form on Lotus Notes. This is for the location they are transferring into to complete, not the location they are leaving. Once this has been filled in and submitted, it will go to your direct manager to approve, and then to their manager for final approval. Once this is fully approved, People Support will create the amended contract and send it out via DocuSign. It will go to you first to review and sign, then onto the candidate to review and sign, and then onto the payroll team to update them in the system.

For any follow ups or to check the status of the Transfer, contact the relevant approving manager or askpeoplesupport@twgroup.co.nz.

Contact Centre

On Lotus Notes, select the 'Transfering In to CC'. It will ask you to select a 'pre-approved Personnel Requisition' from a drop-down list; select whichever role you are wanting to apply the team member to and then fill in all of the fields. For support on this, see the below graphics with a breakdown of each section. Once this has been completed, click the 'Submit for Approval' button in the top left-hand corner of the page.

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