Lotus Notes - Change Position - Contact Centre

Applies to: all Noel Leeming Contact Centre Managers

You will need to have completed the Requisition form process in order to proceed with this. Please see Lotus Notes - Requisition Form - Contact Centre.

Overview

To process a position change for a current team member, submit a Change Position form on Lotus Notes. You can also use an 'SO Promotion' form if they are moving into a more senior role. If the team member is moving department or store, use a Transfer In form. Once this has been filled in and submitted, it will go to your direct manager to approve, and then to their manager for final approval. Once this is fully approved, People Support will create the amended contract and send it out via DocuSign. It will go to you first to review and sign, then onto the candidate to review and sign, and then onto the payroll team to update them in the system.

For any follow ups or to check the status of the Position Change, contact the relevant approving manager or askpeoplesupport@twgroup.co.nz.

Contact Centre

On Lotus Notes, select the 'CC Change Position'. It will ask you to select a 'pre-approved Personnel Requisition' from a drop-down list; select whichever role you are wanting to apply the team member to and then fill in all of the fields. For support on this, see the below graphics with a breakdown of each section. Once this has been completed, click the 'Submit for Approval' button in the top left-hand corner of the page.

​

• Related Articles

• Lotus Notes - Other Change - Contact Centre

  Applies to: all Noel Leeming Contact Centre Managers Please use this form for any changes not encompassed by the following: Agency Temps, Personnel Requisitions, New Starters, Promotions, Transfers, Position Changes, Change in Hours, Pay Increases, ...

• Lotus Notes - Promotion - Contact Centre

  Applies to: all Noel Leeming Support Office Managers You will need to have completed the Requisition form process in order to proceed with this. Please see Lotus Notes - Requisition Form - Contact Centre. Overview To process a promotion to a more ...

• Lotus Notes - Change Position - Distribution Centre

  Applies to: all Noel Leeming Distribution Centre Managers You will need to have completed the Requisition form process in order to proceed with this. Please see Lotus Notes - Requisition Form - Distribution Centre. Overview To process a position ...

• Lotus Notes - Change in Hours - Contact Centre

  Applies to: all Noel Leeming Contact Centre Managers If only the rostered days or hours per day are changing for the team member, but not the total hours worked per week, please see the article 'Changing Days of Work'. Overview To process a change in ...

• Lotus Notes - Other Change - Distribution Centre

  Applies to: all Noel Leeming Distribution Centre Managers Please use this form for any changes not encompassed by the following: Agency Temps, Personnel Requisitions, New Starters, Promotions, Transfers, Position Changes, Change in Hours, Pay ...